Privacy & Cookies Policy
Limehouse take your privacy very seriously therefore we urge you to read this policy very carefully because it contains important information about:
- who we are
- how and why we collect, store, use and share personal information
- your rights in relation to your personal information and
- how to contact us and supervisory authorities in the event that you have a complaint.
WHO WE ARE
Limehouse (‘we’ or ‘us’) collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulations which apply across the European Union (including the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of the laws.
THE PERSONAL INFORMATION WE COLLECT AND USE
a) Personal Information you provide to us
We collect the following personal information that you provide to us :
- email address
- telephone number
Some examples of when we collect this information include :
- When registering an interest in our service.
b) Personal Information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agreed that you :
- shall consent on their behalf to the processing of their personal data
- shall receive any data protection notices on their behalf, and
- shall consent on their behalf to the transfer of their personal data abroad.
c) Monitoring and recording communications
We may monitor communications such as emails and telephone one calls for the following purposes :
- Quality Assurance
d) Google Analytical Cookies and Similar Technologies
- how many times a user visits the website
- which pages a user visits
- traffic data
This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.
HOW WE USE YOUR PERSONAL INFORMATION
We collect information about our users for the following purposes :
- conduct research, statistical analysis and behavioural analysis
- If we enter into a contract for hire we will use the data to provide that service
WHO YOUR INFORMATION WILL BE SHARED WITH
We may share your information with :
- Law enforcement agencies in connection with any investigation to help prevent unlawful activity
- We will not share your personal information with any third party
- If you enter into a Relocation Agreement with us you acknowledge that we will require to share your information with Leasing Agents and give your consent to this.
WHETHER PERSONAL INFORMATION HAS TO BE PROVIDED BY YOU, AND IF SO WHY
If you enter into a Relocation Agreement with us you will require to provide limited personal information so that we can enter into a binding legal contract, demonstrate your suitability as a tenant to the Landlord and determine your housing requirements.
HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT
We will hold your personal information for the following periods :
- Name and Address – 6 years to satisfy UK tax law
- E-mail – 1 – 3 years for reference purposes
These periods are no longer than necessary in each case.
REASONS WE CAN COLLECT AND USE YOUR PERSONAL INFORMATION
We rely on the following as the lawful basis on which we collect and use your personal information :
- legal obligation
KEEPING YOUR INFORMATION SECURE
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised was. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner as subject to a duty of confidentiality.
We will also use technologies and organisation measures to keep your information secure. These measures may include the following examples :
- user account access is controlled by a unique user name and password
- all data is stored on secure servers
- payment details are encrypted using SSL
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
TRANSFER OF DATA OVER THE INTERNET
Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the Internet is not entirely secure and for this reason we cannot guarantee security or integrity of any personal data that are transmitted from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
TRANSFERS OF YOUR INFORMATION OUT OF THE EEA
We will not transfer your personal information outside the EEA at any time.
WHAT RIGHTS DO YOU HAVE?
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to :
- fair processing of information and transparency over how we use your personal information
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
- claim compensation for damages caused by our breach of any date protection laws
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information commissioners Office (ICO) on individual’s rights under the General Data Protection Regulations
If you would like to exercise any of these rights please :
- email, call or write to us
- let us have enough information to identify you
- let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
- let us know the information to which your request relates
HOW TO COMPLAIN
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you right to loge a complaint with a supersory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone one : 0303123 1113
- By a notice on our website.
If you have any questions about this policy or the information we hold about you, please contact us by :
- email : firstname.lastname@example.org
- post : 21 Binghill Road North
- Telephone : 07933573361
- Calls will be answered:
Monday – Friday: 9am – 5pm
Bank Holidays excluded
We may record calls for quality and training purposes.