Your questions answered
Do you offer very short term furniture leasing?
Lots of our relocation clients only need a home furniture rental solution for a short period while they’re waiting for their own furniture to be shipped. Others end up staying in their lovely rental home for longer than first expected. So for us, flexibility is vital. We provide short term furniture leasing contracts for as little as 1 month while our long term leasing agreements go all the way up to 5 years.
Do you organise furniture delivery?
We do! We’ll arrange to meet you (or your representative) before installation to make sure we get everything right and then we’ll deliver all furniture to you on the designated date. We’ll unpack the furniture, set everything in the right place, provide a professional inventory and even make the beds so the house is looking like a home, ready for your arrival.
And at the end of our lease period?
We take care of things then, too. We’ll come back, pack up our stuff and get it out of your way. We’ll conduct an independent professional inventory upon removal.
Oops. What happens if we break something?
Relax, accidents happen! And unless you were swinging from the chandeliers or practicing your golf swing indoors, we can usually replace any broken items without any problems*. Just give us a call and we’ll take it from there.
*We use good quality furniture so we do expect that you take the same care with our items as you would with your own belongings. Unfortunately we can’t replace items damaged intentionally or due to reckless behaviour.
Speaking of accidents…do we need to take out contents insurance?
Yes, you do need to organise your own contents insurance to cover your rental furniture but please don’t worry. We’ll guide you through this once you’ve booked in and we know exactly which furniture rental package you need.
Will I need a down payment?
No, we don’t take a down payment — we like to make things as easy as possible for you to get started.
What are the payment terms?
We’re not fans of complicated payment plans so we offer a simple monthly fee.
What happens to my rental furniture when I’m done with it?
While we don’t believe anyone should be tied to a single dining table for life, we don’t want to add to the world’s landfill problems either! Any usable furniture no longer required for the business is donated.